Job Description

POSITION : Accessible User Experience (AUX) Support Tester

REPORTS TO : Director, Accessible User Experience Services (AUX)

STATUS : Part Time, Non-Exempt, On-Call

JOB CLASSIFICATION: Specialist II

UNION ELIGIBLE: No

WORK ARRANGEMENT : Hybrid (3 days/week in office)

SALARY RANGE: $35.90-$43.59

*Blind/visually impaired strongly encouraged to apply.

About the LightHouse

Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

LightHouse Values

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

OVERVIEW

The Accessible User Experience (AUX) Support Tester is a key, temporary position at LightHouse for the Blind and Visually Impaired (LightHouse) in San Francisco (with the potential to convert to a full-time role after 9 months). The AUX Specialist reports to the Director of AUX. We are seeking a passionate and experienced AUX Specialist to support our efforts in ensuring that technology and digital experiences are accessible to individuals who are blind or low vision. The AUX Support Tester will play a crucial role in advocating for and advancing accessibility standards/practices and partnering with organizations to improve the accessibility of their products/services in both the nonprofit and for-profit sectors and the broader community. This position will support accessibility/usability testing initiatives as the primary focus, along with a secondary focus of supporting UX research studies and accessible UX trainings. This role will also collaborate with stakeholders and support relationships with corporate partners.

QUALIFICATIONS:

• A bachelor’s degree in a related field (e.g., accessibility studies, computer science, human-computer interaction, UX design, etc), or a minimum of 1 year of experience in accessibility advocacy and accessibility testing for websites and apps on both computer desktops and mobile devices.
• Extensive experience using assistive technologies is required (JAWS, NVDA, VoiceOver, Zoom/Magnification, etc.) and experience with accessibility testing tools is strongly preferred, such as Deque axe Tools, IBM Equal Access, Level Access tools (Access Engine), Fable AUS, WAVE, etc.
• Strong knowledge of accessibility standards and accessible UX design principles, including WCAG, Section 508, and ARIA.
• Strong project management and organization skills.
• Excellent verbal/written communication skills and presentation abilities.
• Passion for promoting inclusivity and accessibility.
• Proficient in MS Office suite of software (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint, etc.).

JOB RESPONSIBILITIES:

• Conduct accessibility/usability assessments and usability walk-throughs of websites, applications, digital content, and hardware products.
• Provide recommendations to partners on accessibility standards, such as WCAG (Web Content Accessibility Guidelines) and UX design principles.
• Support UX research projects with LightHouse “trusted testers” from the blind and low vision community.
• Support the Director of AUX with compiling reports and documenting results from accessibility/usability testing and UX research studies.
• Support collaboration with developers, UX designers, UX researchers, content creators, and other stakeholders at partner companies to help implement accessibility improvements.
• Willingness to perform other related duties as assigned.

PHYSICAL REQUIREMENTS:

• Ability to carry or transport 40lbs.
• Sit/Stand at a desk and perform computer-intensive work for long periods of time.
• Operate standard office equipment.
• Must be able to independently travel to all LightHouse physical locations and events as needed.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

HOW TO APPLY:

Please submit a cover letter and résumé as Word attachments (no PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest. Thank you for your understanding.

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