Job Description

Job Description

Job Description

Mayfair House Senior Living
901 Enterprise Way Portsmouth VA 23704
Phone: 757-397-3411

Assisted Living Administrator

Qualifications: Must have a valid Assisted Living Administrators License and two years of experience with a positive track record or three years of Assisted Living senior level experience and the ability to pass licensing exam within 90 days of hire.

Position Summary: Manages and directs the day to day operation of the facility in accordance with Federal, State, and Local regulations while upholding the principles, service standards, philosophy and mission of the facility. 

Position Responsibilities – Service

• Assure the implementation of resident care services and vibrant programs, in accordance with the policies and procedure that are necessary to achieve the delivery of quality personal care and supportive services to our residents
• Establish and assure that the management team maintains timely, open and effective communication with residents and family members, ensuring that the customer’s expectations are met or exceeded.
• Build, develop and effectively manage staff, optimizing individual and team performance through effective leadership, mentoring and training.
• Assure that all aspects of marketing the facility including networking, sales, advertising, public relations, and community events to ensure the proper development and execution of the marketing plan and to achieve and maintain occupancy. Inputting timely and complete information into Marketing Program.
• Develop a plan to allows for the effective delivery of quality care and excellent service while achieving the financial goals set for the facility
• Interpret existing policy and procedure to nursing staff, resident, families and physicians
• Education and in-service training to staff
• Lead department head meetings
• Assist new employees in following facility policies and procedures
• Implement and review Individual service plans (care plans) per regulations
• Assess potential or new residents
• Assist with admission and discharge process
• Complete or assure that new hire, yearly training, and evaluations are completed
• Answer business phones
• Tour inquiring individuals
• Answering call bells and respond to alarms
• Make any necessary reporting to Regional Administrator, local and state agency
• All other duties assigned

Team Effort:

• Assist in the development and updating of each resident care plan (ISP)
• Assist in ensuring compliance with State and Local Regulations

Action:

• Keep the environment safe for residents
• Provide one-on-one support/visitation to residents
• Respond to emergencies
• Practice safety in working around and with equipment, chemicals, tools, and utensils

Reputation:

• Maintain professional relationships with all employees
• Maintain good hygiene and a professional appearance

Success :

• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded
• Maintain efficient and appropriate communication with residents, family members and guest
• Contribute to marketing efforts through appropriate interaction with prospective resident and guest

Essential skills, experience and abilities:

• Commitment to facilities values, philosophy and mission
• Able to make independent decisions when circumstances warrant such actions
• Demonstrated ability to lead people and get results through others
• Problem and analysis and resolution at both a strategic and a functional level
• Strong customer orientation to older adults
• Excellent interpersonal and communication skills
• Positive attitude, enthusiasm and energy
• Ability to read , write, and comprehend
• Meet the licensing requirements - Licensed Assisted Living Facility Administrator

Nonessential skills and experience:

• Previous management experience

Dress Code :

• Professional attire
• Dress shoes or Croc type shoes need to be slip resistance. No open toe shoes. Shoes must be worn at all times.
• Name tag
• No piecing that dangle. No lip or eyebrow rings

Physical Demands and Work Environment: The physical demands and work environment characteristics described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and or smell. An individual must have the reading ability at the level to comprehend care notes. An individual in this position will be required to lift or carry weight in up to 75 pounds. Intermittent physical activity includes lifting and supporting residents. . The employee must be free of diseases that can be transmitted in the performance of job responsibilities during the stage of communicability.

Work Environment: While performing the duties of this job, the employee is exposed to minimal to moderate noise. The employee will be exposed to blood and/or body fluids. The employee may encounter traumatic situations, such as having to care for mentally ill resident and contact the deceased residents. Employee will generally work Monday – Friday business hours with on call 24/7. Working hours on weekends or evenings are on as needed bases.

General Sign-Off: This Job Description is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The employee must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate. The employee is expected to adhere to all company policies and procedures.

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