**Job Title: Customer Service Representative (Remote, Full-Time or Part-Time)**
**Location:** Remote (Work from Home)
**Job Type:** Full-Time or Part-Time
**About Us:**
Professional Nursing Service is a dynamic and customer-focused company dedicated to delivering exceptional service and support to our valued clients. We are seeking motivated and enthusiastic Customer Service Representatives to join our remote team. If you have a passion for helping people and a desire to work in a fast-paced environment, we want to hear from you!
**Key Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and resolving issues.
- Maintain a high level of customer satisfaction by going above and beyond to assist customers.
- Handle and resolve customer complaints with empathy and efficiency, escalating issues when necessary.
- Process orders, returns, and exchanges, ensuring all transactions are completed accurately.
- Keep detailed records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to improve customer service processes.
- Stay up-to-date with product knowledge, company policies, and industry trends to provide informed responses.
**Requirements:**
- Previous experience in a customer service role, preferably in a remote setting.
- Strong communication skills, both written and verbal.
- Ability to work independently in a remote environment with minimal supervision.
- Excellent problem-solving skills and a customer-focused mindset.
- Strong time management skills with the ability to handle multiple tasks simultaneously.
- Reliable high-speed internet connection and a quiet, professional workspace.
**Benefits:**
- Competitive salary with performance-based incentives.
- Flexible scheduling options for full-time and part-time positions.
- Comprehensive health, dental, and vision insurance (for full-time employees).
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- Work-from-home stipend to help set up your remote workspace.
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