Job Description

Take orders for beverages to guests in dining areas; assist in bussing pre bussing and table maintenance.

Greet and seat guests pleasantly, quickly, and efficiently.

•Smile

•Insure proper service.

•Insure efficient and smooth operation of restaurant.

•Communicate problems/situations to management or relief personnel.

•Answer phones and take reservations.

•Must have knowledge of all service job responsibilities: Food server, Bus Person, and Runner.

•Must be aware of business needs, station assignments and breaks (i.e., VIP's coming in, special functions in house, shutdown, items no longer available from the kitchen, etc.).

•Must be aware of all activity in the dining room (i.e., service to guests, standards being used, tables un-bussed, executives in to dine, etc.).

•Must be able to handle cash transactions in an emergency situation to cover the cashier for short periods of time.

•Knowledge of safety procedures to insure team member's safety.

•Assist in bussing and/or resetting tables.

•Remove debris (i.e., napkins, straw wrappers, and other materials) from the floor as required or necessary.

•Monitor booth seats and chairs for crumbs to insure cleanliness.

•Never seat guests at a table that is not clean.

•Monitor door at all times to insure prompt seating of guests.

•Host personnel will not loiter (i.e., carry on unnecessary or non-business conversations) in side stations at any time.

•Responsible for cleanliness of all side stations, tableware, clean floor, salt and pepper shakers, sugar, etc.

•Adhere to all prescribed Service Standards and Service Sequence.

•Always conduct oneself in a manner that reflects a positive professional image to Harlow's Casino Resort & Spa.

•Take beverage orders from guests.

•Check with guest's to ensure they are enjoying their meals and if there is anything further they need;

•Inform guests of any daily specials;

•Stock service areas with supplies such as coffee, tea, tableware, napkins, etc. before leaving your shift;

•Help assist in bussing and pre bussing.

Sweep and clean your work section. Roll silverware. Performs all other duties as assigned. Harlow's Casino Resort & Spa

Job Tags

Relief, Shift work,

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