Job Description
What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year one. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us!
We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.
What will you do every day? As a member of the Customer Success team, your primary role is to design and develop training materials that help customers learn how to use our products.
You will be responsible for engaging with customer success managers, product managers, and marketing personnel to determine needs, develop new materials, update existing materials, and analyze their effectiveness. Developing strong relationships with these teams will be imperative to your success.
The training materials you can expect to create include PDF handouts, narrated videos, facilitator guides, and help articles. You will be responsible for ensuring that training materials are effective and tailored to the needs of the audience, which is primarily healthcare providers.
We're looking for a process-driven individual with a wide range of skills and experience in all stages of the instructional design process.
Ok, you're sold, but what are we looking for in the perfect candidate?- Relationship building: Ability to communicate with professionalism and build trusted relationships with other departments.
- Instructional design: Ability to conduct needs assessments, develop learning objectives, choose instructional strategies, and develop final materials.
- Project management: Drive projects using instructional design methodologies and manage multiple simultaneous projects with competing priorities.
- Writing: Ability to convey complex topics in a succinct and clear manner. Ability to write narration for videos, help articles, and manage feedback.
- Video production: Experience recording screencasts and basic video editing. Experience with recording mobile devices is a plus.
- Audio production: Ability to record narration and edit it as necessary.
- Graphic design: Ability to create PDF handouts that incorporate text and graphics, with fine attention to detail.
- Adaptability : You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
- High-Accountability: You can be counted on to consistently deliver high-quality work.
- Detail Oriented: You have a high degree of attention to small details along with the ability to quickly iterate.
Requirements:*- Three years of instructional design experience
- Portfolio of projects
- Solid understanding of instructional design models and learning theories
- Excellent writing skills and the ability to communicate clearly and succinctly
- Experience with screencasting and video editing
- Experience with narration and audio editing
- Proficient in Microsoft Office and Google Suite
This position can be remote and supports team members with customers across the United States. You are welcome to visit and/or work out of our office in Redwood City, California. One week a year, we gather for a company-wide retreat. Quarterly, we gather for an in-person working session at/near our office.
Tell me more about Suki - On a roll: Named by Fast Company as one of the most innovative companies, named Google's Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI.
- Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
- Great investors: We're backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
- Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
- Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice.
- Impact: You'll make an impact from day one. You'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.
Please note: Applicants must be currently authorized to work in the United States on a full-time basis.
Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values. In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 - $120,000 in CA. This range is not inclusive of any discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.
Job Tags
Full time, Remote job,