LensCrafters - Team Lead Job at Luxottica, Costa Mesa, CA

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  • Luxottica
  • Costa Mesa, CA

Job Description

Requisition ID: 869942 Store # : 003375 LensCrafters Position: Full-Time At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this. By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career. This person will support our optical experience inside Macy's department stores in the U.S. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices. GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail: Ensure the LensCrafters team provides unsurpassed Customer Service Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable: Custom fits glasses & precisely places prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong inter-personal skills Strong basic math skills Sales skills Problem-solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states LensCrafters Final Eyewear Inspector Certification Optical machinery/instruments experience AccuFit Digital Measurement System certification Knowledge of current store merchandise & lens options Pay Range: 20.41 - 33.64 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. #J-18808-Ljbffr Luxottica

Job Tags

Minimum wage, Full time, Local area,

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