Role name: Microsoft Dynamics 365 CRM Role Description: Responsible for incident fix and analysis Impact analysis and RCASupport the applications and adhere to the SLAs and KPIs for incident management, request management, problem and change managementParticipate and resolve issues as part of Major incident management.Escalates problems as necessary and provides timely status until resolved.Monitor and respond, troubleshoot and resolve problems. Escalate to subject matter experts when required, utilizing established guide.Attend daily and weekly meetings with Offshore and other stakeholders.Perform other duties as assigned. Competencies: Digital : Microsoft Dynamics 365 CRM Technical, Digital : Microsoft Power Platform Experience (Years): 8-10 Essential Skills: Minimum 8-10 years of experience working on Microsoft Dynamics CRMMicrosoft Dynamics 365 CRM Sales process knowledge is required.Hands on experience with Dynamics CRM workflow, JavaScript, Plugin.Microsoft power automate experience is most required.Worked on Out-of-Box features like Business rules, Business Process flows and Synchronous WorkflowsDesigned and customized MS Dynamics 365 forms and ribbonsCustomized MS Dynamics 365 form on Load, On Save status changes events with JavaScript and JqueryCreated and developed MS Dynamics 365 custom web pages to plug into out-of-the-box MS CRM solution using HTMLCreated several plug-ins and workflows for enhancing the system and maintain data integrityWorked on HTML, CSS and XMLExperienced in creating CRM sitemap and reasonable to handle deployments to the next environment using Azure Devops and Solution/Data Exports and Imports Location: King of Prussia, PA Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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