Job Description

Job Description

Category : Human Resources

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

Overview

Your footprint as an HR Business Partner will be to provide day-to-day guidance to the Operations Team and act as Primary Point of Contact in all areas of HR including but not limited providing performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions), interpreting HR policies and procedures, and driving all HR Initiatives and programs.  

In addition, you will work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.  Finally, you will partner with the HR Knowledge Center in providing critical data and information in all areas of HR to help to drive business results.  

Your Responsibilities

• Identify, research, and present best practices within HR function to continually enhance HR credibility and performance. 

• Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems. 

• Partners with the HR Knowledge Center, Director of HR and all other HR areas to drive HR initiatives & programs throughout Teleperformance based on organizational needs & industry best practices. 

• Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes. 

• Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business 

• Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level 

• Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters 

• Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit  

• Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)  

• Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues  

• Partners with corporate level HR functions such as Compensation, Knowledge Center, HRIS, Talent Acquisition, etc. to provide feedback and insight on business needs and works closely with HR leadership to identify process improvements 

• Ensures data integrity is maintained in human resource information system records and reports; Develops reporting tools and techniques to capture and distribute meaningful data and metrics related to HR areas  

• Performs other related duties as assigned 

Qualifications

• Bachelor’s degree in Business, HR or equivalent combination of experience and education with experience in Human Resources Management 
• Ability to work on site at our El Paso, Texas Office

• 5+ years of proven success in managing a professional Human Resources team of 10 or more experienced level associates. 

• Experience in an HR role where individual acted as a true partner to the business by utilizing HR data and information to address and solve real world people problems. 
• BPO Experience and/or call center management experience

• Solid knowledge of HR Federal and State Laws regarding Wage and Hour law, FMLA, ADA, etc. 

• Solid knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, etc.) as well as working with HRIS systems required 

• Excellent interpersonal skills with a positive attitude while maintaining the highest level of confidentiality 

• Ability to effectively communicate in English both verbally and written with all levels of staff and management throughout the organization with extreme attention to detail 

• Excellent organization skills with the ability to prioritize multiple demands and work independently as well as with others while creating a positive partnership with the Operations group 

• Excellent time management skills are imperative 

• Position requires flexible availability and must be able to adjust schedule influenced by current business needs 

• Experience working with multiple locations or a significant workforce preferred 

• Must be prompt and dependable with excellent attendance history 

• Must pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks 

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

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