Job Description

Job Description

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you'll be joining a team of passionate professionals dedicated to our mission of providing critical mental health resources to the military community.

In this position, you will build relationships with key stakeholders within Veteran Affairs, including healthcare providers, leadership, and community support officers, to ensure that veterans have access to Charlie Health's mental health services. You will educate VA communities about our programs and collaborate closely with military partners to address their unique mental health needs.

This role requires a strong sense of purpose and an ability to communicate the value of our services within the Veteran Affairs ecosystem. While the work can be challenging, every interaction you have will directly impact the well-being of those who serve our country.

In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.

• Develop and operationalize a go-to-market strategy specifically focused on VA Hospitals
• Create, build, and manage relationships with military healthcare providers, mental health officers, and base leadership across priority markets
• Go in the field 4-5 days/week, visiting VA Hospitals to conduct educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health's mental health resources
• Identify needs, address barriers to treatment, and establish partnerships with VA referral sources to increase access to care for veterans
• Design tailored strategies to engage and support VA healthcare systems and community networks
• Deepen Charlie Health's penetration across existing military partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts at VA Hospitals, as well as virtual meetings and webinars to maintain engagement
• Synthesize and share feedback from VA partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the military channel

• Must reside in Michigan, Illinois, or Indiana
• Must have a Veteran ID Card
• Must be fluent in English
• Ability to travel to VA Hospitals across Michigan, Illinois or Indiana
• You have 3-4+ years proven sales experience - owning & overachieving KPIs is a plus
• Ability to build relationships, educate, and collaborate with military personnel and leadership
• Ability to energize, advise & persuade senior corporate personnel
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office/Teams and Salesforce

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $60,000 and $70,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-REMOTE

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don't give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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