Job Description

Patient Experience Manager, Upper East Side Medical Practice

We are a prestigious medical practice seeking a front desk Patient Experience Coordinator to partner with the Patient Consultants and Clinical Staff to ensure all patient needs are met and expectations are exceeded. Own patient follow-up tied to all patient inquiries after procedures are completed. Ensure all team members are completely trained and fully comprehend the onboarding items described on the Front Desk Onboarding document, SOPs, etc.

Patient Connection:

Owns the patient experience for arrival to check-out, ensuring a level of attention to detail that anticipates patient needs are met and exceeded through timely communication, documentation, and follow through including items like patient comforts, beverages, and beyond are ready before arrival.

Detail Oriented:

Detailed documentation of each patient and the corresponding activities are captured and shared throughout the patient life cycle to create seamless handoffs and follow-ups during the patient experience.

Anticipation:

Delivers a level of excellence in the daily schedule that ensures all attributes of patient records are accurately identified and completed in the system in a manner that sets the clinical, lab, and operations team up for success. Balances the schedule and minimizes changes for the clinical team.

Patient Experience:

Executes voice interactions and face to face interactions leveraging techniques used by luxury brands and aligned with our training materials that is on brand for a high- end patient experience.

Salary $100k-120k + excellent medical benefits

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