Job Description
We are seeking a highly skilled and motivated Salesforce Administrator and Systems Integration Analyst to join our dynamic team as a temporary employee. This individual will lead, project manage, and support multiple system integrations into Salesforce as the primary platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work cross-functionally with various business units and decision-makers. Experience in Five9 Dialer, True Dialog, and Emarsys, as well as integration of these platforms into Salesforce, is a plus. Supporting the marketing team and their processes is also desirable.
Key Responsibilities:
System Integration Leadership
- Serve as the lead for planning, designing, and executing system integrations with Salesforce.
- Collaborate with internal and external stakeholders to define integration requirements and deliverables.
- Maintain and enhance existing integrations, ensuring their scalability and reliability.
- Familiarity with designing scalable and reliable system architectures.
- Proven experience with tools like MuleSoft, Zapier, or Informatica for connecting diverse applications.
Project Management
- Manage end-to-end integration projects, including timelines, resource allocation, and communication.
- Coordinate cross-functional teams to ensure successful project delivery.
- Document all integration processes and project progress.
- Demonstrate leadership experience in managing integration projects end-to-end.
- Handle multiple priorities effectively and ensure alignment across cross-functional teams.
Technical Support and Quality Assurance
- Conduct thorough QA testing to validate integrations and troubleshoot any issues.
- Provide technical support for system integrations and Salesforce functionality.
- Monitor performance and resolve integration errors promptly.
- Strong troubleshooting skills to resolve integration or system errors quickly.
- Expertise in quality assurance processes to validate functionality and performance.
Business Process Optimization
- Work with stakeholders to develop and implement business rules that align with organizational goals.
- Analyze and reconcile data sets to ensure data integrity and consistency across platforms.
- Build and document efficient workflows for seamless data exchange.
- Advanced skills in data reconciliation and analysis techniques.
SFTP Connection Management
- Manage and maintain secure file transfer protocol (SFTP) connections for data exchange.
- Ensure compliance with security protocols and troubleshoot connection issues.
- Expertise in handling secure data transfers through SFTP connections.
Collaboration and Communication
- Act as a bridge between technical teams and business decision-makers.
- Provide clear, actionable communication to stakeholders at all levels.
- Present solutions and technical concepts in non-technical terms as needed.
- Exceptional written and verbal communication skills to present technical concepts clearly.
Technical Expertise
- Proven experience integrating multiple systems, with Salesforce as the central platform.
- Proficiency in scripting languages (e.g., Python, JavaScript) for automation and customization.
- Knowledge of API management and seamless data exchange between systems.
Marketing and Industry-Specific Knowledge
- Familiarity with platforms such as Five9 Dialer, True Dialog, and Emarsys.
- Understanding of marketing processes and supporting teams with data insights.
- Knowledge of data privacy and security regulations.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in systems integration, Salesforce administration, or a similar role.
- Expertise in Salesforce, including configuration, workflows, and data management.
- Strong experience with QA processes, technical support, and troubleshooting.
- Proficiency in managing SFTP connections and handling secure data transfers.
- Advanced understanding of data reconciliation and analysis techniques.
- Excellent project management skills and the ability to manage multiple priorities.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Exceptional communication skills with the ability to convey technical concepts to non-technical stakeholders.
- Experience working cross-functionally and building relationships across teams.
Preferred Skills:
- Salesforce Administrator certification.
- Experience with middleware or integration platforms such as MuleSoft, Zapier, or Informatica.
- Familiarity with scripting languages (e.g., Python, JavaScript) for automation.
- Knowledge of data privacy and security regulations.
- Experience with Five9 Dialer, True Dialog, and Emarsys, including their integration into Salesforce.
- Background in supporting marketing teams and processes
Job Tags
Temporary work,