Job Description

Job Description

Job Description

Position Overview:

The Director of Car Wash Operations at Terrible's is responsible for overseeing the overall performance, profitability, operational capability and growth of the car wash division. This leadership role involves developing and implementing operational strategies, managing budgets, and ensuring the highest standards of customer service and satisfaction. The Director will lead a team of managers and staff across multiple locations and states, ensuring consistent delivery of a premier car wash experience while driving strategy, operational efficiency and maximizing revenue.

Key Responsibilities:

1. Operational Leadership:
   • Develop and implement strategic plans to optimize car wash operations, including process improvements, technology integration, and cost management.
   • Oversee day-to-day operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices.
   • Monitor performance metrics and KPIs, making data-driven decisions to improve efficiency, customer satisfaction, and profitability.
2. Team Management:
   • Lead, mentor, and develop a high-performing team of managers, supervisors, and staff across multiple car wash locations.
   • Implement training programs and standard operating procedures (SOPs) to ensure consistent service delivery and operational excellence.
   • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
3. Financial Management:
   • Develop and manage budgets for the car wash division, including forecasting, expense control, and profitability analysis.
   • Drive revenue growth through pricing strategies, marketing initiatives, and the introduction of new services or products.
   • Analyze financial performance and implement corrective actions and process improvements as needed to achieve financial targets.
4. Customer Experience:
   • Ensure the highest levels of customer satisfaction by maintaining clean, efficient, and well-maintained facilities.
   • Address customer feedback and complaints promptly, implementing solutions to improve service quality.
   • Develop and implement customer loyalty programs and promotions to drive repeat business.
5. Innovation and Growth:
   • Identify opportunities for expansion, including new locations, service offerings, and partnerships.
   • Stay updated on industry trends, equipment, technologies, and competitive landscape to keep Terrible's car wash services at the forefront of the market.
   • Lead the development and launch of new initiatives aimed at enhancing the customer experience and operational efficiency.
   • Collaborate with leadership to develop, recommend, and communicate strategic changes throughout the territory.

Qualifications:

• 7+ years of experience in operations management, with a minimum of 4 years in a leadership role of Director or above within the car wash industry or a related field.
• Car wash site development.
• Proven track record of managing multi-site multi-state operations and driving business growth.
• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
• Expertise in development and enforcement of Key Performance Indicators.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make informed decisions.
• Customer-focused mindset with a passion for delivering exceptional service.
• Degree preferred
• DRB (technology )

Note: The responsibilities and qualifications outlined above are general in nature and may vary slightly depending on the airline's size, scope of operations, and specific requirements.

SUPERVISORY RESPONSIBILITIES:

Car Wash Employees.

TRAVEL REQUIREMENTS:

Reliable transportation is required. Travel is required

LANGUAGE SKILLS:

Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.

REASONING ABILITY:

The ability to apply logical thinking to execute instructions and resolve problems is crucial.

CERTIFICATES, LICENSES, REGISTRATIONS:

Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS:

The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally. The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. Reasonable accommodations may be made to enable individuals with disabilities.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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