Vice President of Client Success Job at Confidential, Nashville, TN

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  • Confidential
  • Nashville, TN

Job Description

Vice President of Client Success

About the Company

Well-established provider of behavioral health & wellness services

Industry
Mental Health Care

Type
Privately Held

Founded
1980

Employees
501-1000

Categories

  • Health Care
  • Employee Management
  • Health and Wellness
  • Human Resources
  • Behavioral Science
  • Mental Health
  • Ambulatory Services
  • Health & Drug Screening
  • Ambulance
  • Consulting & Professional Services
  • Health & Wellness

Specialties

  • employee assistance programs (eaps)
  • corporate wellness programs
  • member assistance programs (maps)
  • digital behavioral health
  • and mental health & wellbeing

About the Role

The Company is in search of a VP of Client Success to lead the development and performance management of a growing team of Client Relationship Managers. The successful candidate will also be responsible for directly managing a set of strategic accounts. This role requires a professional with a strong background in client services, particularly in the areas of client retention and growth. The VP will be expected to contribute to and execute strategic initiatives, provide day-to-day oversight of the team, and offer consultation and guidance on client-specific needs. A proactive approach to client relationships, superior communication skills, and the ability to assess and address client risks are essential. Applicants for the VP of Client Success position at the company should have a minimum of 5 years' experience leading a team in a related industry, with a proven track record in client retention and growth. The role demands a candidate with a passion for workforce mental health, a degree in business management or a related field, and proficiency in Microsoft Office, CRM systems, and virtual meeting platforms. Key competencies include superior presentation skills, excellent project management, and the ability to mentor and develop team members. The VP will also be expected to represent the company in client presentations, serve as a thought partner to the executive team, and maintain a deep understanding of the role of the company's product suite within the healthcare benefits landscape.

Hiring Manager Title
SVP of Client Services

Travel Percent
Less than 10%

Functions

  • Business Development
Confidential

Job Tags

Remote job,

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