Remote Chat Representative Job at venturebeatblog, Remote

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  • venturebeatblog
  • Remote

Job Description

Job Summary

We are seeking a friendly and customer-focused Remote Chat Representative to join our team. As a Remote Chat Representative, you will be responsible for responding to customer inquiries via live chat, resolving issues, and providing excellent customer service.

Responsibilities

  • Respond to customer inquiries via live chat in a timely and professional manner.
  • Resolve customer issues and concerns, escalating complex issues to senior representatives.
  • Provide accurate and helpful information to customers, addressing their questions and concerns.
  • Utilize knowledge base and resources to resolve customer inquiries efficiently.
  • Maintain a high level of customer satisfaction, ensuring prompt resolution of customer issues.

Requirements

  • High School Diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple chat conversations simultaneously.
  • Strong problem-solving and analytical skills.
  • Basic computer skills, including typing, navigation, and software applications.
  • Reliable internet connection and quiet workspace.

Nice To Have

  • Previous customer service experience.
  • Familiarity with helpdesk or customer relationship management (CRM) software.
  • Certification in customer service.

What We Offer

  • Flexible scheduling, including part-time and full-time options.
  • Opportunities for advancement and professional growth.
  • Remote work environment, allowing you to work from the comfort of your own home.
  • Comprehensive training and support to help you succeed in your role.

Must have skills

  • Data Entry
  • Customer service

Good to have skills

  • Customer service

Job Tags

Full time, Part time, Remote job, Flexible hours,

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